SMS Terms

Effective October 18, 2026

These SMS Terms govern the Pingwren Monitoring Alerts text message program operated by Hydra Media LLC d/b/a Pingwren ("Pingwren", "we", "us"). They are part of our Terms of Service.

1. Program description

The Pingwren Monitoring Alerts program sends recurring, automated account notification text messages to Pingwren users and to people who request support from us. Messages are limited to:

• website downtime and recovery alerts for websites monitored in your own account;
• SSL certificate expiry warnings for those websites;
• account and billing notices, such as plan changes and failed payments;
• replies to support requests you submit through our Contact form.

Downtime, recovery and certificate text alerts are a feature of the Pro and Team plans. We do not send marketing or promotional text messages under this program.

2. How you opt in

You join the program only by taking an affirmative action through one of these clearly disclosed methods:

1. checking the optional, unchecked text message box next to the mobile phone field on our Create account form or Contact form and submitting the form; or
2. after signing in, selecting one or more text alert types under Settings → Text message alerts and clicking Save preferences.

Each method shows the full program disclosure next to the box. Every text option is optional and unchecked by default. Providing a mobile number, creating an account, accepting our Terms of Service, purchasing a plan or submitting a form does not by itself enroll you. Consent is not a condition of any purchase or of using Pingwren.

After you opt in, we send a confirmation message:

3. Message frequency

Message frequency varies and depends on events in your account, such as how often a monitored website goes down or recovers.

4. Costs

Message and data rates may apply according to your mobile carrier plan. Pingwren does not charge for text messages.

5. How to opt out

Reply STOP to any message to stop all messages from this program. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT. You will receive one final confirmation:

You can also turn off text alerts at any time in Settings, or ask us to stop by email at [email protected] or by phone at +1 (888) 661-5391. Opt-out requests are honored immediately and in any case within 10 business days. To rejoin, reply START or re-enable text alerts in Settings.

6. Help

Reply HELP or INFO for help, or contact us at [email protected] or +1 (888) 661-5391.

7. Sample messages

• Pingwren: Online store is DOWN since 14:05 UTC (HTTP 503). Reply STOP to opt out.
• Pingwren: Online store is back UP after 6 min of downtime. Reply STOP to opt out.
• Pingwren: The SSL certificate for Online store expires in 12 days. Renew it to avoid browser warnings. Reply STOP to opt out.
• Pingwren: A payment for your Pingwren Pro plan failed. Update your card in Billing to keep your plan. Reply STOP to opt out.

8. Carriers

Supported carriers include major US carriers. Carriers are not liable for delayed or undelivered messages.

9. Privacy

We use your mobile number only to deliver the messages described above. Mobile numbers and text message opt-in data and consent are not shared with, sold or rented to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

10. Changes

We may update these SMS Terms. Material changes will be posted on this page with a new effective date.

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